Terms & Conditions

General terms

This page contains Monique's Gems terms and conditions. We strongly recommend reading this before ordering any products, because if you purchase from us, it means that you have agreed upon these terms and conditions. The version of the terms and conditions in force at the time the order is placed shall apply to the specific order.

By ordering from Monique's Gems, you confirm that you are at least 18 years old (or have parents or legal guardians’ permission to do it) and accept these terms and conditions.

If you do not agree with the terms, you should not use Monique's Gems website or purchase the items. For the sake of clarity, it should be noted that it is not possible for you to accept these terms and conditions in part, unless otherwise agreed in writing between you and Monique's Gems

We assume no risk or liability and shall be exempt from all liability if you have not read these terms and conditions in whole or in part, even if allowed to do so.

 

Personal Information

As stated in our Privacy Policy, all the information you provide us with or we obtain in other ways is collected to ensure a smooth ordering and delivery process.

 

Payment

Until payment is made, all the products remain the property of Monique's Gems. We leave ourselves the right not to send the items if the payment has been rejected or there have been any other issues regarding it.

The price we apply to your order is the one that was set on the day the purchase was made. Shipping expenses are shown before the confirmation of the purchase. Your credit card and debit card information is not stored, so the entire payment process is completely safe & secure.

Please note that local charges may occur in your region. The detailed information is explained in Delivery terms.

 

Delivery

Please note that customs/import fees are not included in our services. These fees are the responsibility of the recipient and are imposed in accordance with the regulations of the country to which the goods are being shipped.

To learn more about delivery, please read our Shipping conditions.

 

Having issues with your delivery?

If you have any questions regarding the shipping and delivery of your order, please feel free to contact us, and we will be happy to assist you.

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

 

Legal right of cancellation

You may cancel your order by contacting us at Monique's Gems.com Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. If you have already received your order, you will need to return the items you wish to cancel to us. Please consider that all the shipping expenses for returning the item of good quality remain the responsibility of the customer.

If the order has been placed from a country outside EU, additional fees such as customs or taxes may need to be paid for the return and you are responsible for paying such additional costs.

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

Returned items must not have been worn or used and must be in their original condition, they will be inspected once received.

Returned items must keep the labels but the return packaging does not need to be the shipping one. However, it is your responsibility to ensure that returned items are properly packed so as not to be damaged during the return journey. In the event that a returned item arrives in inadequate conditions, we will return the item to you. In this case, we will not be able to proceed with the refund. Refunds for returned items will be issued to the original payment method you used when placing an order.

If we do not receive your cancelled order, we may arrange a recovery at your expense.

If we notice an unusual pattern of returns activity: e.g. we suspect someone is actually using their purchases and then returning them, ordering and returning excessive amounts of items or the items returned don't match what you ordered - then we might have to terminate the account and any associated accounts.

 

Returns and refunds

If the items do not comply with the quality requirements or you have received wrong items, you shall have a right, in accordance with the procedure provided for by law, that the items should be replaced to the correct quality or you have a right for refund.

If you want to return the defective or wrong item, please contact us within 30 days of receiving the order at Monique's Gems.com If you have discovered our fault, please take pictures of the defective, or wrong item sent to you and attach them to the initial email with an explanation.

We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.

Refunds for returned items will be issued to the original payment method you used when placing your order.

Monique's Gems will cover all the shipping expenses for returning the defective or wrong item.
 

The returned product must not be used and should be sent to us in its original packaging.

Please write “RETURNED ITEM” on the packaging so that certain misunderstandings can be avoided.

If you still have additional questions about returning the item, feel free to contact us at Monique's Gems.com

If we notice an unusual pattern of returns activity: e.g. we suspect someone is actually using their purchases and then returning them, ordering and returning excessive amounts of items or the items returned don't match what you ordered - then we might have to terminate the account and any associated accounts.