Return and Refund Policy

Returns & Refunds 

We want you to love your jewellery from Monique’s Gems,
If you’re not completely happy with your order, we’re here to help.

 

Returns
You can return your item within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused

• In its original condition

• In original packaging

 

How to return
Please contact before returning your item so we can guide you through the process.

Refunds
Once your return is received and inspected, your refund will be issued to your original payment method.

 

Free Returns
We’re happy to offer free returns — simply contact us within 30 days and we’ll provide instructions 🤍

 

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us with photos and we’ll resolve it as quickly as possible.

 

Important !!!
Please ensure your shipping details are correct when ordering, as we cannot be responsible for incorrect addresses.

If you have any questions, feel free to contact us anytime.